Customer Help Center
Need help with an order or a saree? Email support@neemtres.com and include your order number where relevant. We’ll review your message and reply; please do not rely on a guaranteed response time.
Orders and delivery
For processing and delivery estimates, tracking, destinations and charges, check the current Shipping policy and Shipping & Orders FAQ. If you need to request an order change, contact support promptly; changes depend on the order’s status.
Returns and product issues
For eligibility, deadlines, refunds and damaged or incorrect items, read the Refund policy and Returns & Exchange overview. Send your order number and details to support when you contact us.
Payments
Payment methods available for your order are shown at checkout. If you have a payment question, email support before placing your order.
Saree details and care
Use the individual product page for materials and care instructions. Explore our Frequently Asked Questions, Research Library, Textile Glossary, and Our Story for more context.
