Returns & Exchange Policy
Eligibility
We accept returns within 7 days of delivery for unused, unwashed sarees in original packaging. To initiate a return, email care@neemtres.com with your order number and reason.
Non-Returnable Items
- Items with minor irregularities inherent to handwoven craft (these are not defects)
- Sale items
- Custom or made-to-measure orders
Damaged or Defective Items
If your saree arrives damaged or defective, please email us at care@neemtres.com within 48 hours of delivery with photos. We will arrange a replacement or store credit.
Exchange Process
Exchanges are subject to availability. Contact us within 7 days of delivery to request an exchange.
Refunds
We do not offer cash refunds. Approved returns are issued as store credit valid for 6 months, processed within 7–10 business days of receiving the returned item.
How to Return
- Email care@neemtres.com within 7 days of delivery
- Include your order number and reason for return
- We will provide return shipping instructions
- Pack the saree securely in its original packaging
- Store credit will be issued within 7–10 business days of receipt
