Neem Tres

Shipping & Orders FAQ

Shipping & Orders FAQ

Everything you need to know about placing orders and getting your saree delivered.

Placing an Order

How do I place an order?

Browse our collection, select your saree, choose your size (if applicable), and click Add to Cart. Proceed to checkout and complete payment. You'll receive an email confirmation immediately.

Can I order by phone or email?

Currently we only accept orders through our website. For assistance, email care@neemtres.com.

Can I modify or cancel my order?

Yes, within 12 hours of placing the order. Email care@neemtres.com with your order number as soon as possible.

Shipping & Delivery

How long does delivery take within India?

Orders are processed within 1–2 business days, Monday to Saturday, excluding public holidays. Domestic delivery takes 5–7 business days from dispatch. Metro cities may receive orders sooner.

How long does international delivery take?

15–20 business days from dispatch, depending on destination country and customs processing.

Do you offer express shipping?

Please email care@neemtres.com to enquire about express shipping options for your location.

How much does shipping cost?

Shipping charges are calculated at checkout based on your location and order value.

Do you ship to all countries?

We ship to most countries worldwide. If your country is not available at checkout, email care@neemtres.com.

Tracking

How do I track my order?

Once your order is dispatched, you'll receive an email with a tracking number and link. You can use this to track your shipment in real time.

My tracking shows no updates. What should I do?

Tracking updates can sometimes take 24–48 hours to appear after dispatch. If there are no updates after 3 business days, email care@neemtres.com with your order number.

Customs & Duties (International)

Will I have to pay customs duties?

International orders may be subject to customs duties and import taxes in the destination country. These are the buyer's responsibility and are not included in our prices or shipping charges.

More questions? Visit our General FAQ or Customer Help Center.

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