Customer Help Center
We're here to help. Find answers below, or reach out at care@neemtres.com — we respond within 24–48 hours, Monday to Saturday.
Orders & Shipping
- How long does delivery take? Domestic orders: 5–7 business days. International orders: 15–20 business days.
- How do I track my order? You'll receive a tracking link via email once dispatched.
- Can I change or cancel my order? Within 12 hours of placing. Email care@neemtres.com immediately.
Returns & Exchanges
- What is your return policy? Returns accepted within 7 days of delivery for unused sarees in original packaging. See our Returns & Exchange Policy.
- How do I initiate a return? Email care@neemtres.com with your order number within 7 days of delivery.
- Do you offer exchanges? Yes, subject to availability. Contact us within 7 days of delivery.
Product Care
- How do I care for my saree? Dry clean recommended for silk. Cotton sarees can be gently hand-washed in cold water. Store in a cool, dry place away from sunlight.
- Are the colours accurate? We photograph in natural light for accuracy, but slight variations may occur due to screen settings.
Payments
- What payment methods do you accept? All major credit/debit cards, UPI, net banking, and wallets via Razorpay. International payments via credit card.
- Is my payment secure? Yes. All transactions are encrypted and processed securely.
- Do you offer Cash on Delivery (COD)? COD is available for select domestic pin codes. This will be indicated at checkout.
International Orders
- Do you ship internationally? Yes — we ship worldwide. Delivery takes 15–20 business days.
- Are customs duties included? International orders may be subject to customs duties and import taxes depending on your country. These are the responsibility of the buyer.
