Shipping & Orders FAQ
Answers about placing an order and delivery. For the current terms, read our Shipping policy; checkout shows the options available for your address.
Placing an Order
How do I place an order?
Choose a product and proceed through checkout. The available payment and delivery options are displayed there for your order. If you need help, email support@neemtres.com.
Can I modify or cancel my order?
Email support@neemtres.com with your order number as soon as possible. A change depends on the order’s status and cannot be guaranteed within a fixed window.
Shipping & Delivery
How long does delivery take within India?
Our stated estimate is 1–2 business days for processing and 5–7 business days for domestic delivery from dispatch. These are estimates, not guarantees; see the Shipping policy for current conditions.
How long does international delivery take?
The stated estimate is 15–20 business days from dispatch, depending on destination and customs processing. Check the Shipping policy for current terms.
Do you offer express shipping?
If you need a faster option, contact support@neemtres.com before ordering to ask what is available for your destination.
How much does shipping cost?
Applicable shipping charges are shown at checkout for your address and order.
Do you ship to my country?
Neem Tres offers international shipping, but available destinations are shown at checkout. If yours is unavailable, email support to ask; delivery cannot be promised to every country.
Tracking
How do I track my order?
Use the tracking details sent when your order is dispatched. If you need help, contact support with your order number.
My tracking shows no updates. What should I do?
Tracking events can take time to appear. If you are concerned about your shipment, email support@neemtres.com with your order number and tracking details.
Customs & Duties
Will I have to pay customs duties?
International orders may incur duties or taxes. Read the Shipping policy for applicable terms and check with your local customs authority for destination-specific charges.
More questions? Visit our General FAQ or Customer Help Center.

